Frequently Asked Questions

General Information

What is the Pictalk Buddy app?

Pictalk Buddy is an accessible calendar app designed specifically to help individuals with a disability structure their day and reduce their anxiety. It promotes autonomy by allowing users to create routines and organize daily tasks.

Who is Pictalk Buddy for?

Pictalk Buddy is intended for individuals whose disability impacts autonomy and daily management. It is particularly useful for those with cognitive impairments or suffering from anxiety related to the uncertainty of daily planning.

How does Pictalk Buddy help reduce anxiety?

By allowing users to clearly visualize the flow of their day and week, Pictalk Buddy helps them anticipate events and tasks. This enables them to prepare better and reduce anxiety.

I am a parent, why use Pictalk Buddy?

The app allows you to help your child gain autonomy by providing a structured and predictable framework. You can easily create daily routines and assist them in accomplishing tasks independently, such as getting ready for school or brushing their teeth.

I am a professional, why use Pictalk Buddy?

Pictalk Buddy enables you to organize the daily schedules of the individuals you support in a simple and intuitive way. With customization options, you can structure their timetable and reduce anxiety-provoking situations.

Basic Features

How to use Pictalk Buddy without an internet connection?

The app works both online and offline. Once events and tasks are downloaded, you can continue to use them even without an Internet connection.

Can I add images or videos to my events?

Yes, Pictalk Buddy allows you to add images, videos, or sounds to each event to better illustrate the tasks to be accomplished and help users navigate their day.

How do I create a routine with Pictalk Buddy?

To create a routine, you can schedule recurring tasks such as getting ready in the morning or doing an activity. The app allows for a clear and visual structure of the day, encouraging the user to follow their routine.

How does the app help accomplish tasks independently?

Pictalk Buddy displays tasks in a clear and visual way. Users can follow instructions, listen to tasks being read aloud, and complete them independently, thus improving their self-confidence.

Registration / Account Creation

I am not receiving the validation email. What should I do?

Check your spam folder. If you are using a professional email, your server may block external emails. Contact your IT support or write to us for assistance.

I have lost my password, what should I do?

Go to the login page and click on “Forgot Password.” You will receive a link to reset your password.

Technical Issues

How to report a bug on Pictalk Buddy?

Errors are automatically reported, but if the problem persists, you can contact us via email explaining the issue and providing as many details as possible.

My events have disappeared, what should I do?

First, check if you have activated offline mode. If the events do not reappear, try restarting the app or contact our technical support.

Accessibility

Is Pictalk Buddy accessible for individuals with visual impairments?

Yes, Pictalk Buddy offers an accessible interface suitable for most users with visual impairments. We recommend trying the app to ensure it meets your specific needs.

Is the app accessible for individuals with motor disabilities?

In most cases, yes. However, using it on a phone may require some fine motor skills.

How can I customize the app for my child or patient?

Pictalk Buddy offers many customization options. You can create events, add images or videos, and organize tasks according to the user's needs.

Business Model and Sustainability

Is Pictalk Buddy free?

The app offers a free version with basic features. However, we plan to introduce a freemium version with additional features to facilitate the ongoing development of the app.

Why a freemium model?

The freemium model allows us to continue offering free features while ensuring resources to maintain and improve the app. This helps us meet user needs sustainably.

Frequently Asked Questions About Security and Data

How is user data protected on Pictalk Buddy?

We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

Does Pictalk Buddy share user data with third parties?

No, we do not share user data with third parties unless you give us permission to do so.

How can I delete my account and personal data?

You can follow the steps in the account deletion tutorial available on our website, or contact us directly to request the deletion of your data.