Frequently Asked Questions

General Information

What is the Pictalk Go app?

  
Pictalk Go is an app that translates words or phrases into pictograms to help non-verbal or hard-of-hearing individuals communicate quickly and without prior training.

Who is Pictalk Go for?  


The app is for anyone who needs to communicate with non-verbal individuals, the deaf, or hard-of-hearing persons, such as parents, caregivers, or healthcare professionals. It is ideal for those who have not learned sign language but want to interact easily with non-verbal individuals.

How does Pictalk Go improve communication with non-verbal individuals?


With over 30,000 pictograms available, Pictalk Go allows you to compose sentences in an instant. The app helps simplify communication by translating words into pictograms that are readable and understandable by everyone.

I am a parent, why use Pictalk Go?  


Pictalk Go allows you to communicate quickly and easily with your child without having to prepare physical materials like boards or printed pictograms. The app facilitates understanding and helps you respond to your child's needs in any situation.

I am a professional, why use Pictalk Go?

 
The app allows you to save time and improve the quality of care for non-verbal individuals. It is ideal for use in emergency situations or in environments where it is not possible to prepare traditional AAC materials.

Basic Features

How does the pictogram translation work?

 
Pictalk Go allows you to type words or phrases, which the app will instantly translate into pictograms. These pictograms are subtitled with text to facilitate memorization of words and communication.

How many pictograms are available on Pictalk Go?  


The app has more than 30,000 pictograms accessible with a click, directly from your mobile device.

Can I use Pictalk Go without an internet connection?  


Pictalk Go requires an internet connection to access the pictogram database and translate phrases, but you can save translations for offline viewing.

Is it possible to customize the pictograms?

 
Yes, you can customize certain pictograms and add new ones according to the specific needs of the user.

Registration / Account Creation

I am not receiving the validation email. What should I do?

 Check your spam folder. If you are using a work email, the server may block external emails. Contact your IT support or write to us for assistance.

I have lost my password, what should I do?

 
No worries! Go to the login page and click on "Forgot Password". You will receive a link to reset your password.

Technical Issues

How to report a bug on Pictalk Go?

 Errors are automatically reported. If the issue persists, you can contact us via email explaining the problem and providing as many details as possible.

Why are some pictograms not displaying correctly?  

Make sure you are connected to the internet. If the issue persists, try restarting the app or updating it to the latest version.

Accessibility

Is Pictalk Go accessible for people with visual impairments?


The app offers an interface suitable for most users with visual impairments. However, it is recommended to test the app to ensure it meets your needs.

Is the app accessible to people with motor impairments?  


In most cases, yes. However, using it on a phone may require fine motor skills to type words or phrases.

Can I customize the app according to the needs of my child or patient?

 
Yes, Pictalk Go allows you to add or modify pictograms to customize the app according to the specific needs of each user.

Business Model and Sustainability

Is Pictalk Go free?

 
Pictalk Go offers a free version with basic features. A freemium version with additional options will be available soon to allow for the ongoing development of the app.

Why a freemium model?  


The freemium model allows us to continue offering free features while ensuring resources to maintain and improve the app sustainably.

Frequently Asked Questions on Security and Data

How is user data protected on Pictalk Go?  


We take data security very seriously. All information is encrypted and stored securely. We do not share your data with third parties without your consent.

Does Pictalk Go share user data with third parties?

 
No, we do not share user data with third parties unless you give us permission.

How can I delete my account and personal data?  


You can follow the steps in the account deletion tutorial available on our website, or contact us directly to request the deletion of your data.