Frequently Asked Questions

General Information

What is the Pictalk application?

Pictalk is a communication application that uses pictograms and other content to assist people with communication difficulties.

Who is the Pictalk application for?

Pictalk is useful for people with communication disorders, whether from birth (such as Down syndrome, autism, ASD, Angelman syndrome) or due to events later in life (such as stroke, accidents, neurodegenerative diseases).

Will using an AAC application hinder my child's language development?

No, AAC aids in language development. It helps reduce frustrations by providing a means of communication before the person even speaks.

What is the difference between the Pictalk application and the Pictalk website?

The Pictalk application is for communication, while the website represents all the projects we have developed. We kept the name of the application because that's where it all began.

I'm a parent, why would I use Pictalk?

Every parent understands their child, but it's essential that your child can also communicate with others, like at school. Pictalk helps your child open up to the world and be understood.

I'm a professional, why would I use Pictalk?

From the beginning, we have designed the application based on the numerous feedback from our professional users and parents. We understand the issues related to funding, lack of training on AAC, and especially the lack of time and energy. Pictalk will save you time and conserve energy.

I have an old phone, will the application work?

Yes. As long as you have an internet browser like Chrome, Safari, or Firefox, our applications will work.

I have multiple devices, does it work?

Yes. Our automatic synchronization system takes care of transferring and importing content from other devices.

Basic Features

How to use Pictalk without an internet connection?

Pictalk automatically downloads all your pictograms to your device. To check this, go to settings and make sure the green bar indicates "Ready for offline use."

I'm not receiving my new pictograms?

Make sure you are connected to your account and to the internet. If so, try:  
1. Log out.  
2. Close the application.  
3. Log back in.  
Synchronization may take up to five minutes.

How to organize and structure all my pictograms?

It depends on the person who will use the application. For our little brother, we organized everything by themes or situations. Refer to this video tutorial

Can I share my collections of pictograms with other users?

Yes, you can share your collections with other users. Refer to this video tutorial

How often is Pictalk updated?

Every month. We make improvement updates at least once a month and plan a major update every two years.

Registration / Account Creation

I'm not receiving the validation email with the token

Check your spam folder. If you use a professional email, the server may block external emails. Contact your IT support or write to alex@pictalk.org for assistance.

I forgot my password, what should I do?

No worries! Visit this page, enter your email, and you will receive a link to create a new password.

Technical Issues

How to report a bug?

Errors are automatically sent. If the problem persists, send us an email to alex@pictalk.org explaining the issue. Please provide as many details as possible.

I lost all my pictograms

Click the "Trash" button to see if you can recover your pictograms. If you can't find them, contact us at alex@pictalk.org.

Accessibility

Is Pictalk accessible for users with vision impairments?

Yes, we strive to make the application as accessible as possible, but each disability is different. It's best to try the application to see if it suits you.

Is Pictalk accessible for users with motor impairments?

In most cases, yes, but using it on a phone sometimes requires fine motor skills.

Can the application be used by non-verbal individuals or those with cognitive impairments?

Yes, in most cases. It's best to test the application to see if it meets your needs.

How can I customize the application based on the specific needs of my child or patient?

Pictalk offers many settings to adapt to the needs of each user. You can create, modify, and delete pictograms to personalize the vocabulary.

Freemium, Pricing, and Subscription

Is Pictalk free?

The current version (2.9.1) is free, thanks to donations and funding. We plan to keep it free for as long as possible. However, we will introduce a "freemium" version to continue development.

Why switch from an associative model to a business model?

The associative model required too much time to find funding. With the freemium model, we can continue to offer a free version while having resources to improve and sustain Pictalk. Our life context has also changed: we moved from being students to young workers. The business model allows us to dedicate ourselves full-time to this activity we love. Our mission remains the same!

I hate subscriptions, is there an alternative?

We understand! That's why we will soon offer a one-time purchase option for the application.

I'm a professional, we lack budget to buy the application

Contact us, together we will find a solution.

I want to request a refund from the MDPH, is it possible?

Yes, a detailed tutorial will soon be available to guide you through this process.

Frequently Asked Questions about Security and Data

How are user data protected on Pictalk?

We take data security very seriously. All information is stored securely and not shared with third parties.

Does Pictalk share user data with third parties?

No, we do not share any data with third parties.

How can I permanently delete my account and personal data?

You can follow this written tutorial or sending us an email requesting deletion also works